Discover the rates for our properties

General Terms (01 October 2024 – 30 November 2024 | 15 December 2024 – 30 April 2025)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 50% of booking value will be charged if cancellation is less than 60 days prior to arrival.
• A fee of 100% of booking value will be charged if cancellation is less than 30 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will
  result in full payment being required.

Low Season Terms (01 May 2024- 30 September 2024 | 01- 14 December 2024)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 25% of the booking value will be charged if cancellation is less than 60- 31 days prior to
  arrival.
• A fee of 50% of the booking value will be charged if cancellation is less than 30- 15 days prior to
  arrival.
• A fee of 100% of the booking value will be charged f cancellation is less than 14 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will
  result in full payment being required.

Insurance

• We highly recommend that comprehensive travel insurance is taken out, including, but not limited to
  cover against all COVID related instances.

Special Catering/ Outsourced Meals

• Please note that the outsourcing of any certified meals (i.e., Kosher or Halaal) will incur an additional
  surcharge per person per day.

Transfers / Gate Times

• Transfers to and from the reserve can be arranged with reservations on request at an additional cost.
• Terms and Conditions relating to road transfers apply, and are available on request/as addendum to this document
• All transfers are handled by accredited car hire and charter companies.
• A complimentary transfer from the welcoming lounge, located 15 kilometers into Sanbona Wildlife Reserve, to the different lodges is available on request and must be booked at least 72 hours in advance; please contact reservations in order to book these:
  • arriving guests are picked up from the welcoming lounge at 12h30 or 16h00 (guests arriving
    on the later transfer will not be able to join the afternoon game drive);
  • departing guests are picked up from their lodge to be back at the welcoming lounge by
    12h30.

This policy applies to all persons from 0 up to and including 11 years old:

• Persons under the age of 4 years are not permitted on any game drives.
• Persons under the age of 14 years are not permitted on any walking safaris.
• Persons under the age of 16 years are not permitted at Dwyka Tented Lodge.
• Persons under the age of 12 years are not permitted at Tilney Manor.
• Children are accommodated at Gondwana Family Lodge only.
• 0 – 3 Years old
  • are accommodated at no additional cost.
  • must share with adults, depending on the availability of cots and/or rooms with a sleeper
    couch.
  • are not permitted on game drives.
• 4 – 11 Years old
  • are accommodated at 50% (half) of the adult sharing rate.
  • may share with adults, depending on the availability of rooms with a sleeper couch.
  • are permitted on game drives.
• Sleeper couches can accommodate a maximum of one child.
• Cots can accommodate a maximum of one child.
• Rooms can accommodate a maximum of one cot and one sleeper couch only.
• Rooms accommodating children sharing with parents contain one sleeper couch per room.
• Complimentary child minding is offered during nature drive hours in our kiddies play center. Outside
  our nature drive hours, additional child-minding services are available upon request at an additional
  cost.

• Conservation Levy:
  • A daily conservation levy of R190 per person per night will be applied to all reservations,
    children between the ages of 4- 11 years will be levied at 50% (half) of the adult rate.
  • The conservation levy will be charged on the initial invoice to be settled at booking stage,
    alternatively settled directly by the guest on departure.
  • These levies are used to support various community and conservation initiatives such as antipoaching efforts, habitat restoration, and species conservation programs, protecting and
    preserving our regions biodiversity for future generations to enjoy.

• Full pre-payment will be required 60 days prior to arrival.
• Sanbona Wildlife Reserve reserves the right to release bookings, should payment not be received by
  the requested date.
• Any discrepancies on the confirmation/pro forma invoice must be addressed at the time of booking,
  otherwise the invoice amount will be applied and will be due and payable regardless.
• All bank charges are for the account of the tour operator and will not be paid by Sanbona Wildlife
  Reserve.

• Policy applies to bookings of eight (8) or more people.
• A minimum stay of two nights applies throughout the year
• A 25% non-refundable deposit is payable 90 days prior to arrival.
• A 50% non-refundable payment 90 days prior to arrival.
• A 100% non-refundable payment 60 days prior to arrival.
• All rooming lists are required 30 days prior to arrival.

The following terms and conditions must be agreed and adhered to in order to hold rooms for FIT Groups,
Set Departure Tours, Set Departure Itineraries and Tour Series:

General:

• Sanbona Wildlife Reserve may request room(s) back at any point should it receive a confirmed booking for the same dates. The agent must release the room(s) back to Sanbona Wildlife Reserve if it has not been sold at that point. A 10% non-refundable deposit will be required immediately for room(s) should the agent not wish to release the room(s) back to Sanbona Wildlife Reserve.

Cancellations:

• The cancellation policy is applied in the event of a reduction in rooms. Should one person in a sharing
  room cancel, the room rate will then revert to a single occupancy and single occupancy supplement
  will be applicable to the guest.
• For all cancellations within four months [120 days] of arrival, a fee of 10% of total value per room
  cancelled will be charged.
• For all cancellations within three months [90 days] of arrival, a fee of 50% of total value per room
  cancelled will be charged.
• For all cancellations within two months [60 days] of arrival, a fee of 100% of total value per room
  cancelled will be charged.

Payment:

• 10% non- refundable deposit may be requested at any time during the booking process should
  Sanbona Wildlife Reserve receive a confirmed booking for the same dates. This will allow us to hold
  rooms in advance and decline any and all other business we get for the same dates.
• 50% of total group value must be settled three months [90 days] prior to arrival.
• The balance, i.e. full pre-payment, of total group value must be settled two months [60 days] prior to
  arrival.