Discover the rates for our properties

General Terms (01 October 2022 – 30 April 2023)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 50% of booking value will be charged if cancellation is less than 30 days prior to arrival.
• A fee of 100% of booking value will be charged if cancellation is less than 14 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will
  result in full payment being required.

Low Season Terms (01 May 2022- 30 September 2022 | 1- 15 December 2022)

•  Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 25% of the booking value will be charged if cancellation is less than 30- 15 days prior to
  arrival.

General Terms (01 October 2023 – 30 November 2023 | 15 December 2023 – 30 April 2024)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 50% of booking value will be charged if cancellation is less than 60 days prior to arrival.
• A fee of 100% of booking value will be charged if cancellation is less than 30 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will
  result in full payment being required.

Low Season Terms (01 May 2023- 30 September 2023 | 1- 14 December 2023)

•  Only written cancellations will be accepted; please ensure you receive an acknowledgment of
  cancellation from reservations.
• A fee of 25% of the booking value will be charged if cancellation is less than 60- 31 days prior to
  arrival.

Insurance

• We highly recommend that comprehensive travel insurance is taken out.

Special Catering/ Outsourced Meals

• Please note that the outsourcing of any certified meals (i.e. Kosher or Halaal) will incur an additional
  surcharge per person per day.

Transfers / Gate Times

• Transfers to and from the reserve can be arranged with reservations on request at an additional cost.
• Terms and Conditions relating to road transfers apply, and are available on request/as addendum to this document
• All transfers are handled by accredited car hire and charter companies.
• A complimentary transfer from the welcoming lounge, located 15 kilometers into Sanbona Wildlife Reserve, to the different lodges is available on request and must be booked at least 72 hours in advance; please contact reservations in order to book these:
  • arriving guests are picked up from the welcoming lounge at 12h30 or 16h00 (guests arriving
    on the later transfer will not be able to join the afternoon game drive);
  • departing guests are picked up from their lodge to be back at the welcoming lounge by
    12h30.

• Applicable to Gondwana Family Lodge only.
• Child rates are applicable to children from 4 years up to and including 11 years; irrespective of whether children are sharing with adults or staying in their own room/suite (single or
  sharing).
• 0 to 3 years old are accommodated at no additional cost, on a sharing basis only with adults.
• Above mentioned rates are inclusive of the “Kids on Safari” program, 2 daily game drives, guided wilderness walks, all meals, non-alcoholic beverages, all game drive snacks and beverages, internal reserve transfers between the lodge and welcome lounge, tourism levy and 15% VAT (daily conservation levy and all items of a personal nature are excluded and must be settled prior to departure).
• Persons under the age of 4 years are not permitted on game drives.
• Persons under the age of 16 years are not permitted at Dwyka Tented Lodge
• Persons under the age of 12 are not permitted at Tilney Manor.
• Complimentary child minding is available in the kiddie’s entertainment area during game
  drives and the course of the day.

2022 – 30 April 2023

• Full pre-payment will be required 30 days prior to arrival.
• Full pre-payment will be required at the time of booking for reservations made within 30 days of
  arrival.
•  Sanbona Wildlife Reserve reserves the right to release bookings, should payment not be received by the requested date.

01 May 2023 -2024

• Full pre-payment will be required 60 days prior to arrival.
• Sanbona Wildlife Reserve reserves the right to release bookings, should payment not be received by
  the requested date.
• Any discrepancies on the confirmation/pro forma invoice must be addressed at the time of booking,
  otherwise the invoice amount will be applied and will be due and payable regardless.
• All bank charges are for the account of the tour operator and will not be paid by Sanbona Wildlife
  Reserve.

Sanbona Wildlife Reserve may request room(s) back at any point should it receive a confirmed booking for the same dates. The agent must release the room(s) back to Sanbona Wildlife Reserve if it has not been sold at that point. A 10% non-refundable deposit will be required immediately for room(s) should the agent not wish to release the room(s) back to Sanbona Wildlife Reserve.

Policy applies to bookings of eight (8) or more people.

• A minimum stay of two nights applies throughout the year.
• A 25% non-refundable deposit is payable 90 days prior to arrival.
• A 50% non-refundable payment 60 days prior to arrival.
• A 100% non-refundable payment 30 days prior to arrival.
• All rooming lists are required 30 days prior to arrival.